
Descripción breve sobre este curso
Comunicarse en inglés, con un nivel de usuario independiente, en las actividades turísticas.
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DURACIÓN
60 horas
OBJETIVOS
Conocer los diferentes productos y servicios de la industria turística, así como los proveedores de los mismos, identificando los documentos propios del sector turístico y aprendiendo cómo desenvolverse en variadas situaciones que tienen que ver con el sector, tales como el trato con el cliente, redacción de cartas, gestión de quejas, etc.
PROGRAMA DEL CURSO
- Learning Unit 1. Tourism and travel services management
- Tourism service presentation: products or services features, measures, quantities, ancillary services, payment terms and after sales service, among others
- Tourism products or services
- Grammar review: expressing quantity
- Payment terms and after-sales service
- Hospitality and tourism management
- Introduction
- Tour operators and travel agents
- Travel, trip and journey
- Tickets, vouchers and other related documents
- Air tickets
- Railway tickets
- Bus and other tickets
- Vouchers
- Negotiating with tourism and hospitality providers
- Introduction
- The process of negotiation
- Booking hotel rooms and facilities
- Types of accommodation
- Hotel rooms
- Management and marketing hotel related documents
- Online booking enquiry and reservations
- Hotel reservation confirmation
- Hotel reservation form
- Hotel welcome letters
- Tourism service presentation: products or services features, measures, quantities, ancillary services, payment terms and after sales service, among others
- Learning Unit 2. Providing tourist information in English
- Request for exchange of information among tourist information centres
- Information exchange in the public tourist system
- Tourist or visitor information centres
- Information technologies and the Internet
- Information about providers, prices and rates, and service provision to clients
- Introduction
- Brochures and other promotional documents
- Customers' legal rights
- Cancellations and alterations. Vocabulary
- General guidelines to answer an enquiry
- Providing general information to the customer on destinations, routes, weather conditions, surroundings and leisure activities
- Types of holidays and destinations
- Package holidays or package tours
- Routes and itineraries
- Weather conditions
- What's the weather like?
- Surroundings and leisure activities
- Listing of natural resources, sports / leisure activities and itineraries: location, distance, dates, means of transport and timetables
- Listing and writing about natural resources, sport and / or leisure activities
- Directions and distances
- Writing dates and reading years
- Means of transport
- Environmental legislation concerning tourism activities
- Customer awareness in the conservation of environmental resources
- Gathering customer feedback regarding accomodation
- Request for exchange of information among tourist information centres
- Learning Unit 3. Customer service in the tourism industry
- Specific terminology in tourism and hospitality
- Introduction
- Airport vocabulary
- Check-in desk and security checkpoint
- Train station vocabulary
- On a ferry or cruise ship
- At the bus stop
- Hiring or renting a car
- At the restaurant
- Common structures and phrases in customer care: greetings, introductions and social etiquette
- Formal and informal Greetings
- Introductions and farewells
- Social etiquette
- Different styles, formal and informal, in oral and written tourist communication
- Introduction
- Formal and informal communication
- Dealing with customers' complaints: common situations
- Building relationships with customers
- How to handle complaints
- What do customers complain about?
- Customer service and solving complaints in a natural and fluid way
- Communication and attention to people in case of an accident
- Dealing with accidents
- Recommendations to the traveller
- Specific terminology in tourism and hospitality
***
CURSO BONIFICABLE PARA EMPRESAS
261,99€

¿Por qué elegirnos?
En Formadistancia te guiaremos durante todo el proceso de formación. Contamos con tutores expertos en cada sector profesional y en todos las acciones formativas mejorarás tus cualificaciones, tu competitivad y al mismo tiempo abrirás tu mismo muchisimas puertas que creías cerradas.
Porque no descuidamos nunca a nuestros alumnos, nuestro equipo de tutores y dinamizadores estarán disponibles para tí y porque disponemos de contenidos propios, elaborados por profesionales. Plataformas homologadas por SEPE para la impartición de formación privada y bonificada.

Donde puedes trabajar con esta formación
Realizando este curso podrás ejercer y ocupar puestos en los distintos mercados laborales que actualmente existen, e incluso trabajar por tu cuenta.
- Para empresas del sector.
- Crear tu propia empresa o comercio.
- Dominar las competencias profesionales que sumarán a tu carrera.
- Convertirte en un empresario/a y hacerte hueco en el sector.
- Como ases@r freelance desde casa o como un referente del sector.
- Mejorar en tu curriculum y acceder a nuestra bolsa de empleo.
- Marcar una diferencia sustancial ante una vacante laboral.